How to choose the right size for clothing, collars, or harnesses

To choose the size, you need to accurately measure your little one with a flexible tape measure and refer to the size guide available with each product.

The best time to take these measurements is when your dog is still but distracted, for example, when they are eating.

To choose the size, you need to take measurements that you can find in the size guide for each product, right below the sizes. In the guide, you will see how to measure your little one, and tables to help you choose the size based on measurements, with indicative weights and sizes to assist you in your choice.

What measurements do I need to take to know the exact size of my dog's clothing, collar, or harness?

For clothing, there are two very important measurements:

• Measure the back length from the base of the neck (where the neck ends, the area closest to the front legs) to the beginning of the tail.
• Measure the chest girth, behind the front legs, at its widest part, leaving a gap of a couple of fingers.

For collars, wrap the tape measure around their neck at the base, right where the collar sits, leaving a two-finger gap.

For harnesses, measure the neck perimeter without slack at the base and the chest perimeter without slack at the widest part of their chest, usually right behind the front legs.

My dog is between two sizes

If, when checking the size chart, your dog is between two sizes, we always recommend choosing the larger size, except for raincoats, as the pattern is cape-like and runs a bit larger.

If you still have doubts, contact us by email at hello@tqel.es or by phone or WhatsApp at +34 644 433 310 and we will be happy to help you.

Will the products I buy for my puppy still fit them when they are an adult?

Keep in mind that they are puppies, and as such, they will grow until approximately 9 months of age, then they will typically widen a bit in the neck and chest until they are about one year old. So, the clothing, collar, or harness that fits them at 3 months will not fit them as an adult. Buying a product for when they grow up is difficult because we don't know how much they will grow, and if you buy it too large, it will be uncomfortable and may not be safe for them.

What dogs is the clothing suitable for?

We specialize in dachshunds, although our products are suitable for almost all small and medium-sized dogs, except those with special anatomical characteristics such as bulldogs.

Consult the size chart available with each product and check the most suitable size for your dog.

If you have any questions, contact us by email at hello@tqel.es or by phone or WhatsApp at +34 644 433 310 and we will be happy to help you.

How do I choose the size for bedding products?

For each bedding product, you will find a size guide to help you choose the right one for your dog.

As a guideline, we can tell you that:

Snoozys and teepees:

• Size M: for dogs up to approximately 7 kg
• Size L: for dogs up to approximately 12 kg

Beds and mattresses

• Round beds: for dogs up to approximately 12 kg
• Other beds:
  • Size S: for dogs up to approximately 6-7 kg
  • Size M: for dogs up to approximately 12 kg
  • Size L: for dogs up to 25 kg

Bedding sizes may not correspond to clothing or walking accessory sizes. If you have any questions, contact us by email at hello@tqel.es or by phone or WhatsApp at +34 644 433 310 and we will be happy to help you.

Do all clothing models run the same size?

Generally yes, but each fabric and pattern behaves differently, and each dog's anatomy is unique.

Raincoats have a cape-like pattern that runs a bit larger.

You can find a size guide with each product to help you make your choice.

What are the delivery times for my order? 📦

Orders are usually processed within 24 business hours following payment confirmation. No shipments are made on Saturdays, Sundays, or holidays.

Delivery will be made by courier (usually GLS or DHL) within the following timeframes:

• Peninsula: express shipping 24-48 hours, standard 3-5 business days, from when it leaves our facilities.
• Balearic Islands: express shipping 3-5 business days, standard 7-10 business days from when it leaves our facilities.
• Portugal: express shipping 3-5 business days, standard 7-10 days from when it leaves our facilities.

During special dates such as Black Friday, Sales, or Christmas, delivery times may be extended, and usual delivery times cannot be guaranteed.

How much does shipping cost?

Once you have registered or logged in, you will see the shipping costs calculated in the cart, as it depends on the amount, volume, weight, and number of products you purchase.

Get free shipping on:

• Peninsula for purchases over €69.
• Balearic Islands for purchases over €89.
• Portugal for purchases over €89.

You can also collect your order for free at our Showroom in Madrid.

Can I receive it at a collection point?

When your order is shipped, you will receive an email from the courier company where you can choose to collect it at a Service Point.

Can I pick it up at the showroom?

If you live in or are passing through Madrid, you can pick it up at our showroom. When placing your order, select showroom pickup as the shipping method. As soon as we have your order ready, we will contact you by WhatsApp or email so you can pick it up during our opening hours:

• Mon – Thu from 10:00 to 18:00
• Fri from 9:00 to 15:00

Do you ship to the Canary Islands, Ceuta, and Melilla?

Sometimes, shipping parcels to the Canary Islands, Ceuta, and Melilla is complicated, but we will do our best to arrange the shipment for you.

Contact us by email at hello@tqel.es or by phone or WhatsApp at +34 644 433 310 and we will be happy to help you.

I live outside of Spain, how can I place an order?

If you live in Portugal, you can place your order on this same website.

For international orders, please visit our website tqelbrand.com.

How can I track my order?

When the order leaves our facilities, you will receive an email with the tracking number from the courier company.

Can I modify the shipping address once my order has been placed?

If the order has already been shipped and you have received a confirmation email, the address cannot be changed, but you can try to manage the delivery with the shipping company.

If we haven't shipped it yet, contact us as soon as possible so we can help you with your order and modify it as needed.

How do I make a return?

At tQel, we want you to be happy with your choice, and if for any reason the product doesn't appeal to you or doesn't meet your expectations, you can return it within 30 calendar days from the receipt of the order.

No exchanges or returns are accepted for custom-made and/or personalized products.

The refund will be issued using the same payment method.

Log in to your private section, go to the orders section, select your order, click on request a return, and follow the steps.

You will receive an email confirming that we have received your request, and within 24-48 hours, we will reply to you by email, letting you know the next steps to take.

Returns if you purchased as a guest
You can access the returns section either from the footer of the website where it says "guest returns," or from here.

All items with special packaging (fabric bags, special boxes) must be returned in their original shipping condition.

Can I exchange for a different model and/or size?

Of course, you can exchange for a different size or model.

At tQel, we want you to be happy with your choice, and if for any reason the product doesn't fit your little one, you can exchange the size or model within 30 calendar days from the receipt of the order.

No exchanges or returns are accepted for custom-made and/or personalized products.

Log in to your private section, go to the orders section, select your order, click on request a return, and follow the steps.

You will receive an email confirming that we have received your request, and within 24-48 hours, we will reply to you by email, letting you know the next steps to take.

Size or model exchange if you purchased as a guest
You can access the returns/exchanges section either from the footer of the website where it says "guest returns," or from here.

Who pays for return or exchange shipping costs?

If you are making an exchange or return, you must send the product back to us using your preferred method; it does not have to be a courier service.

In the case of an exchange, we will send you the new size and/or model at no additional cost to you.

In the case of a return, once we receive the product and verify that everything is in order, the refund of the order amount will be processed.

Can I receive my new order and have the same delivery person take the old one?

Unfortunately, the companies we work with cannot collect merchandise. You must arrange the return shipment by your chosen method.

I have placed an order but have not received a confirmation email. How do I know if it has been placed?

Check your email's spam folder. If it's not in spam, sometimes technology fails, so do a quick check:

• If the charge is on your account: the order has been placed. In this case, contact us by email at hello@tqel.es or by phone or WhatsApp at +34 644 433 310 and we will help you resolve it as soon as possible.
• If the charge does not appear on your account, it is likely that something went wrong in the process. In this case, the order has not been placed.

Will I receive the same product I see in the photo on the website?

Yes, although there may be slight differences in color nuances depending on the device you are using to view our website.

Can I add, modify, or remove items from my order?

If the order has already been shipped, we cannot do anything. If it has not been shipped yet, contact us as soon as possible so we can help you with your order and modify it as needed.

I received my order and there is a defective, incorrect, or missing item

Contact us at hello@tqel.es, by phone or WhatsApp at +34 644 433 310 and we will try to resolve it as soon as possible.

We are human and sometimes we make mistakes, so we apologize in advance and will make every effort to resolve it as quickly as possible.

Can I checkout as a guest?

Yes, at tQel you don't need to register to place an order. Just fill in your name, shipping address, and phone number so your order can be delivered correctly.

Cancellation of my order

You have 14 days from the receipt of the order to inform us of your decision to withdraw. We will process the refund using the same payment method that was used.

You can find all the information here.

I want to visit the showroom

Great, we'd love for you to visit us and get to know you. But always make an appointment before coming, so we can give you the best attention possible. It's a showroom, not a typical store, so opening hours are limited.

Book your appointment here.

Where are the products manufactured?

Our products are entirely designed and manufactured in Spain in small workshops. This way, we directly control the entire production process, reduce our carbon footprint, and take care of the planet.

How can I wash the products?

Each of our products comes with its corresponding label outlining the care instructions. However, if you have any questions, please consult the care instructions for each product on our website.

How do I unsubscribe from the newsletter?

Are you really leaving us? We'd honestly love for you to stay... Are you sure you don't want to keep receiving our offers?

You can always unsubscribe from our newsletter at any time: find a newsletter you've received and select "unsubscribe" at the bottom of the email.

What payment methods are accepted?

On our website, we only use secure payment methods:

• Bank card via POS terminal
• Apple Pay
• Google Pay
• PayPal
• Bank transfer

You can find all the information here.