Privacy policy
TQEL will process your personal data to manage your user registration, manage product purchases, answer your queries, and, if you wish, send you our personalized communications. You can exercise your rights of access, rectification, erasure, and portability of your data, limitation and opposition to its processing, as well as not to be subject to decisions based solely on the automated processing of your data, where appropriate, at the email address hello@tqel.es
Who is responsible for processing your data?
-Data Controller: FIVEDOX S.L., hereinafter TQEL
-Tax ID (CIF): B84463868
-Address: Calle Cesar Cort Boti 76, 3ºE, 28055, Madrid.
-Email: hello@tqel.es
What data do we collect?
Depending on the products, services, or functionalities you wish to enjoy at any given time, we will need to process certain data. In general, such data will be, as appropriate, the following:
-Identification data: name, surname, NIF, NIE, or passport, language, country from which you interact with us, etc.
-Contact data: phone number, postal address, email, etc.
-Economic and transactional information: Payment or card data, information about your purchases, orders, returns….
-Connection, geolocation, and browsing data (if you interact with us from a mobile phone, for example).
-Commercial information if you are subscribed to our newsletter.
-Data about your tastes and preferences.
Remember that, when we ask you to fill in your personal data to give you access to any functionality or service on the website, we will mark some fields as mandatory, as this data is necessary for us to provide the service or give you access to the functionality in question.
Please note that if you choose not to provide us with this data, you may not be able to complete your user registration or enjoy these services or functionalities.
For what purpose do we process your personal data?
Depending on how you interact with our website, we will process your personal data for the following purposes:
*For the development, fulfillment, and execution of the Sales Contract
This purpose mainly includes the processing of your data for:
-Contacting the customer regarding updates or informative communications related to purchased products, including sending quality surveys about the supplied products.
-Managing the payment for the products you purchase, regardless of the payment method used.
-Activating the necessary mechanisms to prevent potential fraud against the customer and ourselves during the purchase process. If we consider the operation may be fraudulent, this processing may result in the blocking of the transaction.
-Managing possible returns once you have made a purchase and handling requests for information about the availability of different products.
-Invoicing and making available to you the receipts, invoices, and any other payment supporting document regarding the purchases you have made on our Website.
*To respond to requests or queries made through the various means incorporated into our Website.
We only process personal data that is strictly necessary to manage or resolve your request or query.
*For website registration
If you decide to register on our website, we need to process your data to identify you as a user and give you access to its different functionalities, products, and services available to you as a registered user. You can cancel your registered user account by contacting us through our Customer Service department.
*For marketing purposes.
To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic sending of company newsletters.
You should remember that you can unsubscribe from the Newsletter at any time and free of charge, by contacting us via the data controller's email address or by following the instructions we will provide in each of our communications.
*Usability and quality analysis for the improvement of our services (Cookies)
If you access our Website, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Website and thus be able to introduce improvements to it. Likewise, we occasionally carry out actions and quality surveys aimed at understanding the satisfaction level of our customers and users and detecting areas where we can improve.
What is the legal basis for processing your data?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, thus we will find different legal bases depending on the following purposes:
*Development, fulfillment, and execution of the sales contract.
The processing of your data is necessary for the execution of the sales contract that binds us to the customer. We understand that the processing of this data is positive for all parties involved when a purchase is paid for and in particular for the customer, as it allows us to establish appropriate measures to protect you against fraud attempts made by third parties.
*Customer Service.
We consider that we have a legitimate interest in responding to the requests or queries you raise through the various existing contact channels. We understand that the processing of this data is also beneficial for the customer insofar as it allows us to properly assist you and resolve the queries raised. When you contact us, in particular, for the management of incidents related to the product purchased through the Website, the processing is necessary for the execution of the sales contract. When your query is related to the exercise of the rights about which we inform you below, or with complaints related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
*For website registration
The legal basis is your consent when you register on our website.
*Marketing
The legitimate basis for processing your data for marketing purposes is the consent you provide.
For example, when you agree to receive personalized information through various means, when you authorize the sending of newsletters, or when you accept the legal terms to participate in a promotional action.
In order to show you personalized information, we consider that we have a legitimate interest in creating a profile with the information we have about the customer (your browsing habits, preferences, or purchase history) and the personal data you have provided to us such as age range or language, as we understand that the processing of this data is also beneficial for the customer because it allows you to improve your user experience and access information according to your preferences.
*Usability and quality analysis
We consider that we have a legitimate interest in analyzing the usability of the Website and the degree of user satisfaction, as we understand that the processing of this data is also beneficial for the customer because the purpose is to improve the user experience and offer a higher quality service.
How long will we keep your data?
*Development, fulfillment, and execution of the sales contract.
We will process your data for the time necessary to manage the purchase of the products or services you have acquired and subsequently for the legally established periods for the fulfillment of our tax obligations.
*Customer Service
We will process your data for as long as necessary to fulfill your request or query.
*For website registration
We will process your data for as long as you maintain your status as a registered user (i.e., until you decide to unsubscribe).
*Marketing
We will process your data until you request to unsubscribe or cancel your newsletter subscription. If you participate in promotional actions, we will keep your data for a period of six 6 months from the end of the action.
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected for the period during which liabilities arising from the processing may arise, in compliance with the regulations in force at all times. Once the possible actions in each case expire, we will proceed to delete the personal data.
Will we share your data with third parties?
To fulfill the purposes indicated in this Privacy Policy, it is necessary to give access to your personal data to third parties who support us in the services we offer and which are detailed below:
-Financial entities, for payment management
-Technology service providers who support us
-Providers and collaborators of logistics, transport, and delivery services.
-WhatsApp: https://www.whatsapp.com/legal/updates/privacy-policy/?lang=es
In addition, we inform you that we are present on the following social networks: Facebook, Instagram, LinkedIn, Twitter, and YouTube, to keep our followers informed about the company's news and services.
You can access these social networks voluntarily and through the links available on the website itself or by accessing directly and on your own from the browser or installed app.
You should know that this website is not responsible for the use of data that these social networks may make. However, when this data is generated on the social network and derives from an interaction with our official account, we will be co-responsible for the processing together with the social network.
In order to consent to our transfer from this website and the processing of your data, you must carefully read the privacy policy of the social network you wish to access:
-Facebook: https://es-es.facebook.com/privacy/explanation
-LinkedIn: https://es.linkedin.com/legal/privacy-policy
-YouTube: https://www.youtube.com/intl/es/about/policies/#community-guidelines
-Twitter: https://twitter.com/es/privacy
Thus, before clicking on the social media logos on our website, you can inform yourself and redirect with prior knowledge of the processing of your data and voluntarily.
What are your rights when you provide us with your data?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights.
You can exercise them free of charge by sending us an email to our address hello@tqel.es, simply indicating the reason for your request and the right you wish to exercise.
If we deem it necessary to identify you, we may request a copy of an identity document. In particular, regardless of the purpose or the legal basis under which we process your data, you have the right to:
-Ask us for access to your data that we hold.
-Ask us to rectify the data we already hold. Please note that by actively providing us with your personal data through any means, you guarantee that it is true and accurate, and you undertake to notify us of any changes or modifications thereto.
-Ask us to delete your data insofar as it is no longer necessary for the purpose for which we need to process it as we have previously informed you, or if we no longer have a legitimate basis to do so.
-Ask us to limit the processing of your data, which means that in certain cases you may request us to temporarily suspend the processing of the data or to keep it longer than necessary if you might need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.
-Receive personal data concerning you that you have provided to us, in a structured, commonly used, and machine-readable format, as well as to transmit it to another data controller.
Furthermore, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular, the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php
Changes to the privacy policy
We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do so, we will notify you through various means on the Website, or even communicate it to your email address when the change in question is significant to your privacy, so that you can review the changes, evaluate them and, where appropriate, object or unsubscribe from any service or functionality.
Information about cookies
We use cookies and similar devices to facilitate your navigation on the Website, to understand how you interact with us, and, in certain cases, to show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose, and other information of interest.
