FAQs

 

 

Sizes               Shipping              Changes/Returns             Orders              Others

 

 

SIZES

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  • How to choose the right size

To choose the right size, take the measurements carefully with a flexible tape measure and compare them with the sizes provided for each product.

 

  • What measurements do I need to take to know the size

For clothing

    - Measure back length from the lower edge of the collar to the base of the tail (with the dog's head raised and the collar loosely worn)

    - Measure chest circumference at widest point, leaving two fingers of slack.

For collars, measure the neck with a tape measure around the neck at the base, where the collar falls, leaving two fingers of slack.

For harnesses, measure around the neck without slack just at the base of the neck and around the chest without slack at the widest part of the chest, which is usually behind the front legs.

 

  • My dog is between two sizes 

We always recommend you choose the larger size, except for the raincoats which are cape-type garments and a bit roomier. 

If you still have questions, send us an email to: hello@tqelbrand.com or by phone/WhatsApp to +34 644 433 310 and we’ll be delighted to help you.

 

  • Will I be able to use the products I buy for my puppy when the dog is an adult?

Puppies usually keep growing until they are approximately 9 months old, and their necks and chests continue to grow for up to one year. The clothing, collars and harnesses that fit the puppy at three months will not fit your adult dog. It is difficult to buy products while they are growing, because it is hard to tell how much they will grow.

 

  • What kind of dogs are the clothes designed for?

We specialise in dachshunds, but our products are suitable for almost all small and medium-sized dogs unless they have particular anatomical features like the bulldog. 

Check the size table available for each product to find the right size for your dog.

If you still have questions, send us an email to: hello@tqelbrand.com or by phone/WhatsApp to +34 644 433 310 and we’ll be delighted to help you.

  

  • How to choose the right size of sleepping product 

There is a size guide for each sleep product to help you to choose.

For guidance purposes: 

     * Snoozys and tipis: 

          - M: for dogs up to 7 kg approx.

          - L: for dogs up to 12 kg approx.

     * Beds and mattresses

          - Round beds for dogs up to 12 kg approx.

          - Other beds

                  - S: for dogs up to 6-7 kg approx.

                  - M: for dogs up to 12 kg approx.

                  - L: for dogs up to 25 kg approx.

Bed sizes are not equivalent to clothing or walking sizes. 

If you still have questions, send us an email to: hello@tqelbrand.com or by phone/WhatsApp to +34 644 433 310 and we’ll be delighted to help you.

 

  • Do all the garments fit the same?

In general, yes, but each fabric and pattern fits each dog differently.

The raincoats are cut like capes, which makes them a bit roomier

There is a size guide for each product to make it easier to choose.

 

 

SHIPPING

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  • What are the delivery times? 

Orders are usually processed within 24-48 business hours after we receive confirmation of payment. We do not dispatch products on Saturdays, Sundays, or public holidays. 

Deliveries are usually recived within 5-7 days, but this depends from of the cpuntry you lives. For more information you can check it here

  • Which countries do we deliver to?

You can see here all the countries where we deliver to. 

For other countries, please send us an email to:  hello@tqelbrand.com or by phone/WhatsApp to +34 644 433 310 and we’ll try to find the best shipping cost and times.

  • What are the shipping charges?

When you have registered and before paying, you will see the delivery charges calculated in the shopping cart.

We offer free delivery on: 

    - Europe EU for orders for more than 150€. For other countries see here

 

  • I live in Spain our Portugal. Can I make an order?

Of course but you must do it at the website: tqel.es

 

  • How can I track my order?

Once your order leaves our premises, you will receive an email with the tracking number from the courier company.

               

  • Can I change the delivery address after I have placed my order?

If the order has been dispatched and you have received the confirmation email, you will not be able to change the delivery address, but you can try to manage the delivery with the transport company.

If we have not dispatched it, contact us as quickly as possible to change it. send us an email to: hello@tqelbrand.com or by phone/WhatsApp to +34 644 433 310 and we’ll be delighted to help you.

 

 

CHANGES AND RETURNS

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  • How do I make a return? 

 For full information, see here

 

  • Can I change the model or size?

You will have to return the products to us and then make a new order. When we receive the products you want to return, we will reimburse you by the same means you used to pay for your purchase.

For full information, see here

 

  

ORDERS

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  • Will the product I receive be the same as the one in the photograph on the website?

Yes, although depending on the device on which you are viewing our website, there may be slight variations in the colours.

 

  • Can I add, change or delete items from my order?

If your order has been dispatched, we will not be able to help. If we have not dispatched it yet, contact us as soon as possible so we can help you.

 

  • I have received my order and there is a defective product or the wrong product or something is missing

Contact us as quickly as possible to solve it. send us an email to: hello@tqelbrand.com or by phone/WhatsApp to +34 644 433 310 and we’ll be delighted to help you.

 

  • Can I place an order as a guest? 

Yes. You need not register to place an order. Just complete the information so that your order can reach you correctly.

 

  • Returning my order 

You have 14 days after receiving your order to tell us that you have decided to return it. We will reimburse you using the same means you used to pay for it.

 

  

OTHERS 

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  • Where are your products manufactured?

Our products are designed and manufactured in Spain, in workshops where we have complete control over the entire production process. This enables us to reduce our carbon footprint and to care for the planet.

 

  • How can I wash the products? 

The products have a label with care instructions. You can also check each product’s care instructions on the website.

 

  • Which payment methods do you accept?

We use secure payment methods on our website:

       · Apple pay

       · Google pay

       · Credit or debit card

       · Bank transfer

       · Paypal